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Shipping - Returns - Warranties

Shipping - Returns - Warranties

Shipping

All orders over $35, will ship for free. This applies to the lower 48 States. All orders to Alaska, Hawaii, and any United States protectorate, will be charged normal shipping rates. We use a combination of USPS and Private carrier for all orders. If your address does not accept a certain type of shipping method, please provide an additional address. An example would be if you do not accept USPS orders at your home address, we will need you to provide a good address in the event any of your order ships via the postal service.

In addition to offering free shipping, we are always looking for ways to make our shipping faster. Often times, we will ship a product USPS priority, due to it's three day shipping window. For larger orders, we ship private carrier such as UPS or Fed-Ex. Certain items cannot be shipped USPS due to their size and or weight.

Some products we sell, may be shipped directly from the manufacturer, or from a number of warehouses across the United States. If any part of your order requires shipping from a warehouse outside of our primary warehouse, or directly from the manufacturer, you will not be charged anything additional.

 

Returns

We will gladly take back any item that is in new/ un-used condition, and we will pay the return shipping. If at any time you need to return an item, please contact us via phone, or by E-mail, and we will send you a return shipping label. All returns will ship private carrier, and will be processed out of our Seattle Washington warehouse. Please allow up to 15 days from the time you send an item back, to the time we issue a refund. This is to allow for the return shipping, as well as for your bank to process the funds.

Typical return processing time is 24 hours, from the time we receive your shipment, till the time we issue a refund. Most returns are issued a refund, the same day they are received.

 

Warranty's

 

All products carry their respective manufacturers warranty. All warranties are limited to the original purchaser and are not transferable to subsequent owners of the product. The warranty period starts on the purchase time and date of the product. Cores West warrants that it will repair or replace any eligible Cores West product which, under normal conditions of use and service, proves to be defective in materials or workmanship, during the stated warranty period. This warranty does not cover any labor costs incurred in diagnosis of defects, removal or reinstallation of a product, nor does it cover any other consequential expenses.

Warranty Exclusions

Cores West Inc.’s warranty does not cover, and Cores West Inc. shall not be liable for any undertaking, representation, or agreements made by dealers or other third parties selling Cores West products, except where such agreements are within the provisions of this Warranty.

Specifically excluded from this warranty are failures caused by lack of maintenance, misuse, negligence, modification, abuse, improper application, crash damage, improper installation or operation, or any failure caused by unauthorized service or use of unauthorized parts.

Return shipping charges will apply. Cores West will cover return shipping cost’s for the first year, except where specifically stated. Cores West will cover shipping cost’s, for the contiguous 48 United States only, for the specific time frame listed. Any shipping cost for a part requiring a warranty from outside the contiguous 48 United States, will be the responsibility of the customer. Any part for which a warranty is sought must be returned to Cores West Inc. before any replacement item can be shipped. All replacement parts shipped before the part in question has been received and inspected by Cores West, will require a full purchase of the item. In such a case, after the part has been received and approved for a warranty replacement, the purchase price and any associated cost’s for the replacement will be refunded.

Cores West Fully Built Differential Warranty

This section pertains to Cores West brand, fully built differentials. Cores West warrants that it will repair or replace any eligible Cores West brand fully built differential which, under normal conditions of use and service, proves to be defective in materials or workmanship, during the stated warranty period. The product must be identified as a Cores West brand product, and Cores West will not be liable or responsible for complete differentials manufactured by any other entity.

Any work performed on a Cores West brand differential by any company, person or entity aside from Cores West or it’s authorized repair facilities, will automatically void the stated warranty. This includes but is not limited to:

 

Carrier swaps

Locker swaps

Installation of a “Lunch Box” style locker, in to an open differential

Replacing yoke flanges

Replacing pinion seals

Overhauls

Adjustments

If Cores West receives a differential that has been worked on or modified by any other entities outside Cores West Inc. or its authorized repair facilities, warranty will not be covered under the stated warranty policy. Cores West reserves the right to issue a refund and or cancel an order for fully built differentials, at any time.

If a customer has any questions, please email the warranty department at info@coreswest.com to receive further instruction. Some customers may have the option to “field destroy” an approved warranty to avoid costly return shipping. This will be decided on a case by case basis. In such case, any shipping charges for replacement parts will be at the expense of the customer.

 

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